Retailers’ best e-commerce asset may be their brick-and-mortar stores

Source:  Retail Dive:  Daphne Howland Dive Brief: In yet another trend accelerated by the pandemic, BOPIS services have surged, with 40% of retailers now offering the service, compared to just a quarter last year, according to an emailed report from omnichannel platform NewStore. More than half (55%) offer in-store returns of online purchases, the firm…

Read More

Harris Poll Exclusive: Online Shopping Hasn’t Perfected the Experience Factor

Ecommerce will never perfect experience because it has none to perfect. Their main playing cards are price and convenience and at times, selection. These are extremely important features of the retail game but the true winners have conquered the outstanding customer service demands of the successful brick and mortar experience then married that to seamless…

Read More

New York Fashion Week Goes Home

Source:  Halie LeSavage | Retail Brew  In the biggest fashion crossover curveball since Crocs and my closet, Lowe’s revealed a major collaboration with next month’s New York Fashion Week. Designers Christian Siriano, Jason Wu, and Rebecca Minkoff will integrate Lowe’s products into their upcoming outdoor presentations next month. Lowe’s will livestream each designer’s show on its Twitter…

Read More