eCommerce
Rent is Cheap, Vacant Space is Everywhere: Retailers Seize the Moment to Open Stores
SOURCE: CNBC Lauren Thomas Published: March 18, 2021 KEY POINTS For the first time in years, retailers plan to open more stores than they close. From Ulta Beauty and Sephora, to Dick’s Sporting Goods, Five Below and TJ Maxx, businesses are rebounding from the Covid pandemic and looking to expand. Many businesses see an opportunity…
Read MoreMerchandise returns totaled $428 billion in 2020; top categories of returns were…
SOURCE: ChainStore Age By: Marianne Wilson Merchandise returns totaled approximately 10.6% of total U.S. retail sales last year. That’s according to a report released by the National Retail Federation and Appriss Retail, which found that consumers returned an estimated $428 billion in merchandise to retailers in 2020. Roughly 5.9% of the returns were fraudulent, equating…
Read MoreRetailers’ best e-commerce asset may be their brick-and-mortar stores
Source: Retail Dive: Daphne Howland Dive Brief: In yet another trend accelerated by the pandemic, BOPIS services have surged, with 40% of retailers now offering the service, compared to just a quarter last year, according to an emailed report from omnichannel platform NewStore. More than half (55%) offer in-store returns of online purchases, the firm…
Read MoreHarris Poll Exclusive: Online Shopping Hasn’t Perfected the Experience Factor
Ecommerce will never perfect experience because it has none to perfect. Their main playing cards are price and convenience and at times, selection. These are extremely important features of the retail game but the true winners have conquered the outstanding customer service demands of the successful brick and mortar experience then married that to seamless…
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