SOURCE: Retail Dive  Staff Writer: Daphne Howland  Last year was a challenge like no other for the retail industry. COVID-19 upended people’s existence worldwide, threatening human life and undermining the global economy. Job and wage losses took a toll. Even those able to stay healthy and financially secure have faced disruptions to daily life, upsetting work,…

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The department’s Census Bureau tracks estimates each month. Retail Dive provides the numbers for key segments, and their year-over-year progress, or decline.  [ December sales up 6.7% as shoppers ditch department stores. ] UPDATED: Jan. 19, 2021 REPORTING BY: Daphne Howland, Caroline Jansen DESIGN BY: Nami Sumida  Editor’s Note: Comparisons for individual segments are updated…

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SOURCE:  ChainStore Age By: Marianne Wilson Merchandise returns totaled approximately 10.6% of total U.S. retail sales last year. That’s according to a report released by the National Retail Federation and Appriss Retail, which found that consumers returned an estimated $428 billion in merchandise to retailers in 2020. Roughly 5.9% of the returns were fraudulent, equating…

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ASKING FOR PROOF OF A COVID VACCINATION DOESN’T COUNT AS A DISABILITY-RELATED QUESTION. DECEMBER 2020 BEN COLEY Employers are allowed to require COVID vaccinations and ban employees from the workplace if they choose to opt out, according to guidance from the U.S. Equal Employment Opportunity Commission (EEOC). The American Disabilities Act (ADA) limits an employer’s ability…

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Source:  Retail Dive:  Daphne Howland Dive Brief: In yet another trend accelerated by the pandemic, BOPIS services have surged, with 40% of retailers now offering the service, compared to just a quarter last year, according to an emailed report from omnichannel platform NewStore. More than half (55%) offer in-store returns of online purchases, the firm…

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