SOURCE: Retail Dive  Staff Writer: Daphne Howland  Last year was a challenge like no other for the retail industry. COVID-19 upended people’s existence worldwide, threatening human life and undermining the global economy. Job and wage losses took a toll. Even those able to stay healthy and financially secure have faced disruptions to daily life, upsetting work,…

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The department’s Census Bureau tracks estimates each month. Retail Dive provides the numbers for key segments, and their year-over-year progress, or decline.  [ December sales up 6.7% as shoppers ditch department stores. ] UPDATED: Jan. 19, 2021 REPORTING BY: Daphne Howland, Caroline Jansen DESIGN BY: Nami Sumida  Editor’s Note: Comparisons for individual segments are updated…

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SOURCE:  ChainStore Age By: Marianne Wilson Merchandise returns totaled approximately 10.6% of total U.S. retail sales last year. That’s according to a report released by the National Retail Federation and Appriss Retail, which found that consumers returned an estimated $428 billion in merchandise to retailers in 2020. Roughly 5.9% of the returns were fraudulent, equating…

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Source: Forbes / Jason Goldberg Sixty-six million years ago, a massive asteroid or comet, dubbed the Chicxulub impactor, struck the earth, causing world-wide climate disruption that resulted in the mass extinction of the majority of plant and animal species on Earth. Covid-19 had a similar impact on retail in 2020. Just as the Chicxulub impactor…

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Source:  Retail Dive:  Daphne Howland Dive Brief: In yet another trend accelerated by the pandemic, BOPIS services have surged, with 40% of retailers now offering the service, compared to just a quarter last year, according to an emailed report from omnichannel platform NewStore. More than half (55%) offer in-store returns of online purchases, the firm…

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Ecommerce will never perfect experience because it has none to perfect. Their main playing cards are price and convenience and at times, selection. These are extremely important features of the retail game but the true winners have conquered the outstanding customer service demands of the successful brick and mortar experience then married that to seamless…

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Apple becomes US’ first $2T company Shares have gained 59% this year By Jonathan GarberFOXBusiness close Apple to split stock to lower price Apple Inc. became the first U.S. company with a $2 trillion market capitalization as its share price climbed above $467.77. The tech giant joins Saudi Aramco as the only companies to reach a $2 trillion…

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