Monthly retail sales from the US Commerce Department

The department’s Census Bureau tracks estimates each month. Retail Dive provides the numbers for key segments, and their year-over-year progress, or decline.  [ December sales up 6.7% as shoppers ditch department stores. ] UPDATED: Jan. 19, 2021 REPORTING BY: Daphne Howland, Caroline Jansen DESIGN BY: Nami Sumida  Editor’s Note: Comparisons for individual segments are updated…

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Merchandise returns totaled $428 billion in 2020; top categories of returns were…

SOURCE:  ChainStore Age By: Marianne Wilson Merchandise returns totaled approximately 10.6% of total U.S. retail sales last year. That’s according to a report released by the National Retail Federation and Appriss Retail, which found that consumers returned an estimated $428 billion in merchandise to retailers in 2020. Roughly 5.9% of the returns were fraudulent, equating…

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Federal Government Says Employers Can Mandate COVID Vaccinations

ASKING FOR PROOF OF A COVID VACCINATION DOESN’T COUNT AS A DISABILITY-RELATED QUESTION. DECEMBER 2020 BEN COLEY Employers are allowed to require COVID vaccinations and ban employees from the workplace if they choose to opt out, according to guidance from the U.S. Equal Employment Opportunity Commission (EEOC). The American Disabilities Act (ADA) limits an employer’s ability…

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Retailers’ best e-commerce asset may be their brick-and-mortar stores

Source:  Retail Dive:  Daphne Howland Dive Brief: In yet another trend accelerated by the pandemic, BOPIS services have surged, with 40% of retailers now offering the service, compared to just a quarter last year, according to an emailed report from omnichannel platform NewStore. More than half (55%) offer in-store returns of online purchases, the firm…

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Harris Poll Exclusive: Online Shopping Hasn’t Perfected the Experience Factor

Ecommerce will never perfect experience because it has none to perfect. Their main playing cards are price and convenience and at times, selection. These are extremely important features of the retail game but the true winners have conquered the outstanding customer service demands of the successful brick and mortar experience then married that to seamless…

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New York Fashion Week Goes Home

Source:  Halie LeSavage | Retail Brew  In the biggest fashion crossover curveball since Crocs and my closet, Lowe’s revealed a major collaboration with next month’s New York Fashion Week. Designers Christian Siriano, Jason Wu, and Rebecca Minkoff will integrate Lowe’s products into their upcoming outdoor presentations next month. Lowe’s will livestream each designer’s show on its Twitter…

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