Merchandise returns totaled $428 billion in 2020; top categories of returns were…

SOURCE:  ChainStore Age By: Marianne Wilson Merchandise returns totaled approximately 10.6% of total U.S. retail sales last year. That’s according to a report released by the National Retail Federation and Appriss Retail, which found that consumers returned an estimated $428 billion in merchandise to retailers in 2020. Roughly 5.9% of the returns were fraudulent, equating…

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Federal Government Says Employers Can Mandate COVID Vaccinations

ASKING FOR PROOF OF A COVID VACCINATION DOESN’T COUNT AS A DISABILITY-RELATED QUESTION. DECEMBER 2020 BEN COLEY Employers are allowed to require COVID vaccinations and ban employees from the workplace if they choose to opt out, according to guidance from the U.S. Equal Employment Opportunity Commission (EEOC). The American Disabilities Act (ADA) limits an employer’s ability…

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Retailers’ best e-commerce asset may be their brick-and-mortar stores

Source:  Retail Dive:  Daphne Howland Dive Brief: In yet another trend accelerated by the pandemic, BOPIS services have surged, with 40% of retailers now offering the service, compared to just a quarter last year, according to an emailed report from omnichannel platform NewStore. More than half (55%) offer in-store returns of online purchases, the firm…

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Harris Poll Exclusive: Online Shopping Hasn’t Perfected the Experience Factor

Ecommerce will never perfect experience because it has none to perfect. Their main playing cards are price and convenience and at times, selection. These are extremely important features of the retail game but the true winners have conquered the outstanding customer service demands of the successful brick and mortar experience then married that to seamless…

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New York Fashion Week Goes Home

Source:  Halie LeSavage | Retail Brew  In the biggest fashion crossover curveball since Crocs and my closet, Lowe’s revealed a major collaboration with next month’s New York Fashion Week. Designers Christian Siriano, Jason Wu, and Rebecca Minkoff will integrate Lowe’s products into their upcoming outdoor presentations next month. Lowe’s will livestream each designer’s show on its Twitter…

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SteinMart Files for Bankruptcy with Store Closing Plans

Stein Mart files for bankruptcy with store closing plans By Marianne Wilson – 08/12/2020 Stein Mart is the latest retail victim of the COVID-19 pandemic. The Jacksonville, Fla.-based off-pricer filed for Chapter 11 bankruptcy protection and plans to permanently close most of, if not all, its 279 stores. Stein Mart said it already has launched a store closing…

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When the Mall Owns the Retailer

Bankruptcy court has emerged as a shopping mecca for Sparc Group, the 50-50 partnership between Simon Property Group and Authentic Brands. Simon AUTHOR Daphne Howland@daphnehowland PUBLISHED Aug. 17, 2020 Bankruptcy court has emerged as a shopping mecca of sorts for Sparc Group, which, after successfully bidding on a series of retailers in Chapter 11, is now the “operating partner”…

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